Is A Positive Customer Service Experience Important?
If you do business of any kind in the United States today, you have likely experienced a decline in customer service in almost every industry over the last two years. It’s just a fact, both sad and frustrating for customers and businesses alike.
Restaurants don’t have enough hostesses, servers, or cooks to adequately meet customer demand. Calls to a doctor’s office begin with long hold times simply to talk to the receptionist. Once you finally get through, it can take multiple days, weeks, or even months, to get an appointment.
Trying to reach your phone company, bank, or credit card company? One ends up pushing buttons, desperately trying to get past the automated attendant to speak to an actual human being, and end up sitting on hold, sometimes for hours, in an attempt to get through. We all know the ultimate frustration of getting disconnected before getting your problem resolved!
American Screen and Glass Provides a Customer Service Experience like no other!
Here’s some pleasant news for you: American Screen & Glass has not outsourced our office staff! That means that we still have real people sitting in a real office whose job it is to assist you. Call us at 703-763-5230 and speak to a staff member in our office Monday-Friday, 8:30am-4:30 pm. If you have an urgent matter, we have an answering service with humans taking the calls and a member of the AS&G office staff will call you back on the next business day. That is excellent customer service!
AS&G office staff can help you with:
Providing Experience, Knowledge, and a Positive Attitude to Our Customers!
Equally important, while we pride ourselves on our office and customer service representative staff, we can’t forget our knowledgeable estimators and qualified technicians. They are on the road each day delivering quality services and expertise. They will get to your home as quickly as possible to provide your free window repair estimate. And as soon as your product arrives, we will schedule your installation so our technicians can complete your job. Again, we deliver excellent customer service!
American Screen & Glass has always offered top-notch customer service for almost 30 years. We have been here when you needed us most and will continue to be here serving you, our Northern Virginia customers. After all, you’re our neighbor!